|October 07, 2013|
|Attention Users of Bridgestone Motor-Assisted Bicycles
Notification of the Free Replacement of Multi-part Rear Carriers
|Bridgestone will replace free of charge the multi-part rear carriers mounted on certain motor-assisted bicycles
manufactured between March 2007 and January 2011 with integral rear carriers.
There is a risk of the connection joints on the multi-part rear carriers mounted on motor-assisted bicycles breaking off
in accordance with general usage, so they will be replaced to ensure the safety of users.
Customers using the following models are requested to contact their dealer in advance.
We deeply apologize for the inconvenience caused.
1. Parts Eligible for Replacement
Multi-part rear carriers mounted onto certain motor-assisted bicycles manufactured between March 2007 and January 2011.
2. Models Affected by Replacement
Names and codes of the eleven motor-assisted bicycles that are affected by the replacement are listed below. (Models manufactured between March 2007 and January 2011)
3. Before Applying for a Replacement
In order to ensure that free replacement is carried out smoothly, please check the color of your rear carrier (product code) beforehand and then contact us.
4. Request to Users
Users with the affected models will have the rear carrier replaced free of charge once your dealer has collected the faulty carrier. Kindly either contact or visit your dealer and apply for a replacement. (We would appreciate it if you could contact your dealer in advance.) Having confirmed the color of the rear carrier, a replacement will be arranged for immediately. Your will be contacted by your dealer when the replacement has been delivered. There will be a small delay while awaiting for your replacement carrier to be delivered, but we ask for your understanding in this matter.
5. Contact Details
Contact the following with all inquiries. Bridgestone Free Rear Carrier Replacement Call Center Freedial: 0120-28-9828
Business hours: 09:00 to 17:00 Monday to Friday (Excluding Saturdays, Sundays, national holidays and days specified as company holidays)